Refund policy

15-day money-back guarantee

If you are not happy with hosted LetKite, you can ask for a full refund within 15 days of a payment. This applies to the first payment and to every renewal, whether billed monthly or yearly, and to extra devices and members. You do not need to give a reason.

The free trial

Your first subscription starts with a 14-day free trial, and the first charge is on day 15. If you cancel during the trial nothing is charged, so there is nothing to refund.

How to ask for a refund

Email contact@letkite.com from the account owner's address, with the date of the payment. We issue the refund through PayPal, our payment processor, to the PayPal account or card you paid with, for the full amount including any tax. A refund to a card usually arrives within 5 to 10 business days, depending on your bank.

Please ask us first rather than opening a dispute with PayPal or your bank: within the 15 days we refund without questions, and it is quicker for you.

After a refund

A refunded subscription ends. The account's members and devices are kept but cannot be used until you subscribe again. Nothing is deleted.

After 15 days

After 15 days a payment is not refunded, but you can cancel at any time in the console. Your plan stays active until the end of the period you paid for and is not renewed. If something went wrong, such as a charge you did not expect, write to us anyway and we will look at it.

Your rights

This policy does not limit any right to a refund or cancellation that you have under consumer law where you live.

This policy is published in several languages. If the versions differ, the English version applies.