LetKiteWe're here to help
One place for help with LetKite and LetKite Lite: how to reach us, where the documentation lives, and answers to the questions we hear most.
Email us
Write to contact@letkite.com from the address you use with LetKite, and tell us what happened and what you expected instead.
Contact form
Prefer a form? The contact page reaches the same inbox, for product help as well as business inquiries.
Documentation
docs.letkite.com covers setup, adding machines and connecting AI clients, including the common failure paths.
How fast we reply
We read every message and reply as soon as we can on business days. The documentation and the questions below answer the most common situations right away.
LetKite Lite
Questions and bug reports about the open-source edition are best filed as issues on GitHub, where others can find the answer too.
Questions
I can't connect my AI client. Where do I start?
The documentation at docs.letkite.com walks through sign-in, adding a node and connecting a client. If you are still stuck, email contact@letkite.com or use the contact form and tell us which step fails.
A node stays offline. What can I check?
Check that the machine is on and online, and that the agent is running (its status command shows the connection). The documentation covers sleep, pauses and reconnecting. If it stays offline, write to us with the node's name.
Where do I get help with billing?
Email contact@letkite.com from your account's address with your question about plans, invoices or payment, and we will help.
How do I delete my account?
Email contact@letkite.com from the account's address and ask us to delete the account. We delete the account and its data and confirm by email.
How do I report a security problem?
Follow the Security page: email contact@letkite.com with steps to reproduce, and give us a chance to fix it before disclosing it publicly.